Shipping

SHIPPING DETAILS

Express shipping within Malaysia & Singapore

Complimentary Express Shipping Nationwide for all orders

  • Delivery is via DHL Express
  • 1-2 business days for processing, plus shipping time of 2-3 days
  • Tracking details will be sent via email
  • One Complimentary MIKOSA Gift Box per item purchase, kindly email info@mikosajewellery.com if you would like to include a personal note for your loved one.

Express international shipping

Worldwide Flat Rate MYR250 (USD$52 approx.) to all listed countries below:

  • Asia (Japan, Hong Kong, South Korea, Taiwan, Philippines, Thailand, Indonesia) : MYR250 
  • Oceania (Australia, New Zealand) : MYR250
  • GCC (Bahrain, United Arab Emirates, Saudi Arabia) : MYR250 
  • Europe (France, Netherlands, United Kingdom, Belgium, Spain, Germany, Sweden, Denmark, Switzerland, Ireland, Greece, Norway, The Czech Republic, Iceland) : MYR250 
  • United States : MYR250 
  • Canada : MYR250

If your chosen country is not on the shipping table and you wish to make a purchase, kindly get in touch with us at info@mikosajewellery.com - a sales representative will reach out to assist you with your purchase.

  • Delivery is via DHL Express
  • Tracking details will be sent via email
  • 3-7 Business Days Delivery. Kindly note that unforeseen delays may occur occasionally that are beyond our control.
  • One Complimentary MIKOSA Gift Box per item purchase, kindly email info@mikosajewellery.com if you would like to include a personal note for your loved one.

CUSTOMS & DUTIES

Customs & import duties

You may be charged duties and taxes imposed by the customs offices in the receiving country. These charges are the responsibility of the recipient. Local authorities may require the courier to contact you for official documents, such as tax invoices, proof of payment, or identity verification, to facilitate customs clearance.

MIKOSA Jewellery is not responsible for any delays or extra fees imposed by customs and duty offices in the receiving country. We have no control over these charges or their costs. We are also not accountable for delays due to customs procedures, local duties and taxes, or items lost in transit.

ADDITIONAL SHIPPING FAQs

How long does shipping take?

  • For ready to ship pieces, please allow 1-2 business days for processing, plus shipping time.
  • For made to order pieces, please allow 3-5 weeks for customisation, plus shipping time.
  • Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays. Kindly note during peak and holiday seasons, there may be processing and shipping delays. 

Can I edit my shipping address?

If you need to update your shipping address, please email us at info@mikosajewellery.com as soon as possible, and we will do our best to make the necessary changes.

What is your return or exchange policy?

  • Kindly note that all items cannot be returned. However, we do offer the option for exchanges within 7 days of receiving your order, for ONLINE orders only. Orders purchased in store are not eligible for exchange.
  • Exchanged items must be in unused condition, with all Mikosa tags and labels attached, accompanied by the original packaging and sales invoice. Please note that exchanges that do not meet these criteria may not be approved.
  • Customers are responsible for all shipping costs associated with exchanges. Additionally, exchanges can be conducted in person at our location if you prefer.
  • Any item purchased at a discounted or SALE price is considered final sale and cannot be returned.
  • Engraved, embossed, special order, personalized, and made-to-order items are not eligible for exchange or refund. In some cases, exchanges may be permitted at Mikosa’s discretion.
  • To initiate an exchange, please contact our customer service at info@mikosajewellery.com within 7 days. Kindly provide your name, order number, and reason for the return.