We are delighted that you've chosen Mikosa for your fine jewellery selection. Should any unexpected issues arise with your order, rest assured that we will reach out to you directly to resolve them.
For items that are ready to ship, kindly factor in 1-2 business days for processing in addition to the shipping duration. In the case of made-to-order items, please anticipate a processing time of up to 4-6 weeks, along with the shipping time.
Orders made on weekends and major holidays will be processed on the following business day. Deliveries are not conducted on weekends or holidays.
It's important to note that peak and holiday seasons may experience delays in both processing and shipping times.
Regarding urgent orders, expedited shipping options as well as faster crafting periods are available at an additional cost. To discuss rush orders, please feel free to contact us directly via email at info@mikosajewellery.com or by phone +6019 213 8656. Our office hours are from Monday to Friday, 9am to 5pm. Saturday 9am to 12pm.
If your order has not yet been shipped, we can make changes to the shipping address. Kindly send an email to info@mikosajewellery.com with the updated address as soon as possible.
Select "Track My Order" in the shipping confirmation email you received, or log in to your account on mikosajewellery.com. Please be aware that it may take 1-2 business days for the tracking number to display any movement.
Ensure that you specify the styles you wish to view so that our team can adequately prepare for your appointment.
If you find it necessary to reschedule or cancel, please make such adjustments at least 24 hours in advance.
Since our items are not manufactured in bulk, there may be instances when a particular piece is unavailable. In such cases, please reach out to our customer service team HERE. Alternatively, you can add the item to your wishlist, and a team member will contact you via email if any item in your order is out of stock.
At Mikosa, please note that all items cannot be returned. However, we do offer the option for exchanges within 7 days of receiving your order, for ONLINE orders only. Orders purchased in store are not eligible for exchange.
Exchanged items must be in unused condition, with all Mikosa tags and labels attached, accompanied by the original packaging and sales invoice. Please note that exchanges that do not meet these criteria may not be approved.
Customers are responsible for all shipping costs associated with exchanges. Additionally, exchanges can be conducted in person at our location if you prefer.
Any item purchased at a discounted or SALE price is considered final sale and cannot be returned.
Engraved, embossed, special order, personalized, and made-to-order items are not eligible for exchange or refund. In some cases, exchanges may be permitted at Mikosa’s discretion.
To initiate an exchange, please contact our customer service at info@mikosajewellery.com or call +6019 213 8656 within 7 days. Kindly provide your name, order number, and reason for the return.
Complimentary Express Shipping Nationwide for all orders
Worldwide Flat Rate MYR250 (USD$52 approx.) to all listed countries below:
If your chosen country is not on the shipping table and you wish to make a purchase, kindly get in touch with us at info@mikosajewellery.com - a sales representative will reach out to assist you with your purchase.
You may be charged duties and taxes imposed by the customs offices in the receiving country. These charges are the responsibility of the recipient. Local authorities may require the courier to contact you for official documents, such as tax invoices, proof of payment, or identity verification, to facilitate customs clearance.
MIKOSA Jewellery is not responsible for any delays or extra fees imposed by customs and duty offices in the receiving country. We have no control over these charges or their costs. We are also not accountable for delays due to customs procedures, local duties and taxes, or items lost in transit.
All orders are shipped via DHL Express.
Shipping includes comprehensive door-to-door insurance and expedited delivery, ensuring arrival within 7 business days.
Each piece of our jewellery is meticulously crafted by hand in Italy. Mikosa is committed to ensuring superior craftsmanship and the highest quality.
All our pieces are made with 18 Karat solid gold.
We only work with vendors with high ethical standards and knowledge of the supply chain. This is also regulated and backed by a 3rd party audit that ensures the artisanal mining organizations meet the standards at all times. Our stones are conflict free and goes through the Kimberly Process (KP), The Kimberley Process (KP) is a commitment to remove conflict diamonds from the global supply chain.
Anything you see on our website can also be customized with natural diamonds. Simply contact our team, and we will provide you with a tailored quote. Alternatively, check out our customisation page if you wish to customize your own jewellery.
Yes we do. You may explore more on our custom jewellery here.
Our jewellery is meticulously handcrafted by goldsmith masters, utilizing 18 karat gold, Certified Lab Grown Diamonds and Certified Natural Diamonds, chosen for their exceptional beauty and rarity. To preserve their exquisite allure, Mikosa advises adhering to specific guidelines for usage and care.
It is advisable to refrain from wearing MIKOSA Jewellery during specific activities, including household chores (to prevent damage from detergents, corrosive substances, and impacts), sports activities (to avoid harm from salted water, chlorine water, sweat, and impacts), and when applying perfume, lacquers, soaps, or makeup (as their chemical composition could damage the jewellery). Additionally, we recommend avoiding exposure to intense heat and sudden temperature changes, as these conditions could cause irreversible damage to the jewellery.
When your jewellery is not being worn, it is recommended to store it back in the specialized Mikosa packaging to prevent oxidation. To preserve Mikosa Jewellery, place each piece individually in its original casing or a suitable protected container to prevent scratches from contact with other items. Store them away from humidity and sources of heat. For bracelets and necklaces, it's advisable to close the clasp mechanism to avoid knots.
To keep your jewels in pristine condition, we advise regular professional cleaning. Entrust your Mikosa pieces to your trusted jeweller for the best care.
If you prefer to clean your jewellery at home, we recommend rinsing it in lukewarm water with a mild soap and a soft brush. Afterward, gently pat dry using a soft, non-abrasive cloth without rubbing.
All MIKOSA Jewellery is guaranteed against defects in materials and workmanship for a period of 30 days from the date of delivery. Within this timeframe, Mikosa Jewellery will repair any breakage caused by manufacturing defects at no additional cost. Please note that this warranty becomes void in cases of normal wear and tear, improper care, or damage resulting from misuse. Repairs will be evaluated by our team on an individual basis.
If you require a repair, kindly reach out to us at info@mikosajewellery.com.
When contacting us, provide details about the item in need of repair, specify the necessary repair, include information from the original sales invoice, and share your contact details.
Mikosa will assess the repair request on a case-by-case basis and reserves the right to approve repairs at its sole discretion, contingent upon the nature of the repair needed.
We're delighted to provide the following complimentary services with every purchase made on the official Mikosa website or via our customer service:
Exclusive Mikosa Packaging
Each order is meticulously prepared in our signature Mikosa packaging, enhancing the presentation of your purchase.
Personalized Greeting
You have the option to add a personalized note to your order, adding a heartfelt touch to your gift.
Invoice & Receipts
In our effort to minimize waste, we will be sending all invoices to your email directly. If you prefer to have a physical invoice included with your order, please feel free to contact our team at info@mikosajewellery.com and inform them of your preference.